Casiny's Policy on Privacy and Data Protection

How Online Casino Casiny Handles Player Data

Online Casino Casiny collects the information required to open and verify an account, process deposits and withdrawals, and meet the obligations attached to our licence. This includes identity and address details, and payment verification records, which can be requested before a withdrawal is released under our know-your-customer checks.

Why We Verify Identity and Payment Details

We are operated by Neptune Projects S.R.L. under a licence issued by the Tobique Gaming Commission, and our verification steps exist to confirm that each account holder meets the minimum age of 18 and that payment instruments used for deposits and withdrawals belong to the account holder. Details on the scope of our licence are set out on our licence page.

Payment-related data is handled in connection with the deposit and withdrawal methods we support, Visa and Mastercard, as described on our payments page. We do not collect payment information beyond what these methods and our verification checks require.

Account Data and Responsible Gambling Tools

Information held on an account also supports the responsible gambling tools we offer, including deposit limits and self-exclusion. When a limit or exclusion is set, the related account data is used to apply and enforce that choice consistently until it is changed or lifted by the player through account settings.

Account access itself is protected through the sign-in process, and any issue with accessing an account, including password recovery, is handled through the steps described on our sign-in page. Keeping sign-in details private is the simplest way a player can help protect their own account data.

Where a player no longer wishes to hold an account with us, the account can be closed, and what happens to any remaining balance at that point is explained on our account closure page. We do not publish a fixed data retention period beyond what is needed for the checks described above.

What Player Data Covers at Account Level

The categories of data we handle at account level relate directly to opening, verifying, and operating a player account with us.

• Identity details used to confirm age and identity before withdrawals are released.
• Address details collected as part of the same verification checks.
• Payment verification records tied to deposits and withdrawals made using Visa or Mastercard.
• Responsible gambling settings such as deposit limits or self-exclusion status, held against the account.
• Sign-in credentials used to access the account, which can be reset through the sign-in process.